FREQUENTLY ASKED QUESTIONS

Yes! Elmer’s Chem-Dry does occasionally offer coupons and special promotions. You can find our current coupons on our coupons page. Follow us on Facebook to get the latest carpet cleaning coupons and to be notified of any new promotions.

No. Elmer’s Chem-Dry is not a steam cleaner. We use a carbonated cleaning solution combined with powerful equipment to lift and remove dirt and stains from your carpets. As a result, we do not need to use the gallons of water that traditional steam cleaners use. 

We proudly service all of Crawford, Sebastian, Benton, Washington, and Madison Counties including Alma, Barling, Bella Vista, Bentonville, Bloomer, Cave Springs, Fayetteville, Fort Smith, Greenwood, Johnson, Lavaca, Lowell, Mountainburg, Rogers, Shady Grove, Springdale, Tontitown, Van Buren, White Bluff, and the surrounding areas. We also serve Muldrow, Roland, Sallisaw, and Poteau, Oklahoma.

Call today to see if we can service your area!

Traditional steam cleaning saturates your carpet with an excessive amount of water filled with soaps and detergents. This process leaves you with wet carpets for 1-2 days. Plus the soapy detergent left behind attracts dirt and causes your carpets to get dirty much faster.

The process we use at Elmer’s Chem-Dry is very different. We use a carbonated cleaning solution called The Natural® that employs millions of microscopic bubbles to explode dirt from deep in your carpet fibers. The use of carbonation allows us to use a fraction of the water that steam cleaners require. After the carbonation releases and lifts the dirt, our high-powered equipment agitates and extracts the dirt and moisture from the carpet. No excessive moisture, no harsh chemicals – just clean, healthy carpet and quick dry times.

Chem-Dry actually does not use any chemicals. The “Chem” in our name is short for “Chemistry” because our core cleaning solutions were developed (and continue to be improved) using chemistry, not chemicals. We use an advanced cleaning product called…you guessed it, The Natural®, as our primary cleaner. As the name suggests, The Natural® contains NO soaps, detergents, or fragrances. It’s the perfect choice for a healthier home.

Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor with chemicals. Elmer’s Chem-Dry uses a patented system called P.U.R.T.® (Pet Urine Removal Treatment) to literally explode the urine crystals and break down the enzymes, which gets rid of the pet urine odor forever*.

Not with Chem-Dry. Many carpet cleaners, including steam cleaners, use soaps and detergents in their process. This often leaves behind a soapy detergent on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned, and often requires more frequent professional cleanings. As mentioned above, at Elmer’s Chem-Dry, we use a gentle carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents, or harsh chemicals, so your carpets will stay cleaner, longer.

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet in your home. In general, turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.

This is not necessary. Our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

Elmer’s Chem-Dry uses less water than typical steam cleaning because its carbonated cleaner, The Natural®, relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be suctioned away. This low water, low-pressure approach is healthier for your carpets, allows your carpets to dry in only 1-2 hours.

Yes. Steam cleaning uses a process of forcing large quantities of soapy water into your carpets and then attempts to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days. Excessive moisture also leads to re-soiling, which is when your carpets actually attract dirt.

Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.

In most cases, cleaned furniture dries within just a couple of hours, but in some cases, it may take overnight to fully dry depending on the upholstery’s fabric and how deeply it was cleaned – i.e. heavily stained areas will take longer to dry.

Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

We use our proprietary Hot Carbonating Extraction® cleaning method, featuring our core cleaner The Natural®. The carbonated cleaning bubbles release dirt and non-living allergens* from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil, and common non-living allergens* from your furniture, leaving it with a deeper, healthier clean than other alternatives.

In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain in your carpets and furniture and can become very unhealthy.

Just like carpet, dirt builds up over time that dulls your tile or stone’s appearance and discolors your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home are clean and healthy. Scrubbing tile and grout on your hands and knees isn’t a fun job – with our professional equipment we can save you back pain and make your tile surfaces look better than ever.

Many factors need to be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone, and grout cleaned. If stains and discoloration are present then your tile and grout are ready for a cleaning.

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance that the grout will hold.

At Elmer’s Chem-Dry, we use a specialized process called P.U.R.T.® (Pet Urine Removal Treatment), designed to target and break down urine crystals deep in carpet fibers. This allows us to address odors at the source, rather than just masking them*.

Yes, Chem-Dry’s Pet Urine Removal Treatment is effective on many types of urine stains and odors, even those that have been in place for a while. The results may vary depending on the extent of the damage, but we always strive to deliver the best possible outcome.

Even if you can’t see a stain, odors and unseen moisture can linger. Our technicians use a special UV light to detect pet urine spots that may not be visible to the naked eye, allowing us to treat the problem more effectively.

We recommend professional wood floor cleaning every 6–12 months, or sooner for high-traffic areas, to maintain the natural beauty and longevity of your floors.

Yes. Our wood floor cleaning process lifts dirt, grime, and surface stains without damaging the wood, helping restore your floors’ original shine.